Card Fraud Protection

Your cards are monitored by our Fraud Protection Program. If your PEFCU VISA debit or credit card is lost or stolen, you can call  (855) 477-1129 and use the Card Control feature via Online Banking or the PEFCU Mobile Banking app to temporarily or permanently block your card. 

For more information about protecting yourself from fraud, please visit Beware of Card Fraud.

To have a new card issued, visit your nearest branch location or call our Member Contact Center at (800) 226-6673.  

REASONS FOR CONTACT

To help mitigate harm to you and your account, we may contact you at any telephone numbers you have given us (including a mobile phone number) to deliver messages related to the following:

  • Suspected or actual fraudulent activity on your account
  • Data security breaches
  • Identity theft following a data breach
  • Debt collection
  • Pending money transfers
  • Any other exigent messages permitted by applicable law 

These messages will be delivered to you at no cost. They will not contain any telemarketing, cross-marketing, solicitation, or advertising message of any kind.  

CARD TEXT MESSAGES

With regard to text messages, you will have an opportunity to opt out of future text messages when one is texted to you.  You may withdraw consent to be contacted at your mobile phone number (including text messages) at any time via one of the following:

  • Mail: P. O. Box 1000, Lakeland, FL 33802
  • Email: [email protected]
  • Phone: (800) 226-6673, ext. 6602
  • Any other reasonable means
Note: PEFCU will never contact you to request sensitive information (e.g., your account number, Personal Identification Number (PIN), or Social Security Number). Never give sensitive information to anyone who contacts you claiming to be from your financial institution, government, etc. If you are uncomfortable with a phone call, hang up and immediately call our Member Contact Center at (800) 226-6673.