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Coronavirus 4 - Updates Regarding Branch Operations

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Coronavirus 4 - Updates Regarding Branch Operations

Last Updated:  3/19/2020 5:45pm

As you know, the concerns about COVID-19 requires our country to make major adjustments to the way that we live our daily lives. We understand that these unusual circumstances can be unsettling. Please be assured that, as your Credit Union, PEFCU is always considering innovative approaches that will allow us to continue our stellar service to you while putting the safety and health of our members and employees first.

Temporary Lobby Closures

Following the Center for Disease Control’s (CDC) guidance for social distancing, we are temporarily adjusting our branch operations so that we can continue to meet your needs. Effective immediately, the following branches will operate as follows:

Royal Palm Beach Branch: The lobby will be temporarily closed until further notice. We will continue to service members via the drive-thru and the drive-thru ATM.

Jacksonville Branch: The lobby will be temporarily closed until further notice. We will continue to service members via the drive-thru.

Pembroke Pines Branch: The lobby will be temporarily closed until further notice. All in-person activities will be suspended until further notice.

All Other PEFCU Branch Operations

While we understand that your time is valuable, we must make your health and safety our priorities. Therefore, for all other PEFCU branches, we will allow only a certain number of members inside the lobby at one time. For more efficient service, we will serve members by appointment and walk-in. If you would like to schedule an appointment so that we can serve you at your convenience, please schedule your visit with our Member Contact Center at (800) 226-6673 or call your local PEFCU branch directly at:

Altamonte Springs: (407) 260-1490

Lakeland (Main) Branch: (863) 284-2526

Norcross Branch: (770) 613-0452

Sarasota Branch: (941) 927-5220

Remember, we will continue to serve members who don’t have an appointment, though there may be longer wait times due to the capacity constraints. Due to the possibility of longer wait times, we will temporarily extend our Wednesday hours of operation from 8:30 a.m. to 5 p.m., until further notice.

Digital Services

Remember that many of our services that we offer can be accessed via Online Banking (www.pefcu.com) or the PEFCU Mobile Banking app. This includes loan payments, mobile check deposits, balance transfers, and more! You can also reach out to us via Live Chat or messaging via the PEFCU Mobile Banking app. Follow us on Facebook and Twitter (@PublixCU), call our Member Contact Center or check our online newsroom (www.pefcu.com/about/newsroom) for more updates. If you have questions about any of our digital services, please contact our Member Contact Center at (800) 226-6673.

We’re Still Here to Help YOU Live Your Best Financial Life!

We understand that during these uncertain times, many are worried about their finances as well as their health. As a member-owned cooperative, PEFCU will always take your concerns seriously and rely on the most credible sources to make the best decisions regarding your accounts.

PEFCU Remains Financially Sound.

We will continue to follow the guidance and regulations of organizations like the National Credit Union Administration (NCUA) and the National Association of Federal Credit Unions (NAFCU). You can be certain that PEFCU stands with you and our nation as we move beyond these difficulties.