Cards

Cards

Credit

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Level Up

Make our PEFCU Visa credit card your go-to card. With rates lower than the national average and a $0 Balance Transfer Fee, it's the best financial decision can will make. Learn More ►

Score Card Rewards

Earn points using your PEFCU Visa Credit Card.  Cardholders can redeem their points for cash back, merchandise, travel, and select gift cards. Learn More ►

Visa Auto Rental Insurance

Receive auto coverage for damage due to collision or theft. Learn More ►

Visa Travel Insurance

Travel insurance in your wallet. Book your next vacation using your PEFCU Visa credit card, and enjoy your getaway with coverage.

VISA Travel Accident Insurance Classic 250K
VISA Travel Accident Insurance Gold 500K
VISA Travel Accident Insurance Platinum 1M

Debit

Open An Account Debit

Fraud Protection For Debit & Credit

Your PEFCU Visa Debit Card & Credit Card are monitored by our Fraud Protection Program.

New Member Qualifications

You need to be at least 13 years of age*, have a Share Draft (Checking) Account, and being in good standing with the Credit Union.**

*Ages 13-17 must have Parent/Legal Guardian as a Joint Owner on the Account.
**Account must qualify for this service.
 

Visa Debit & ATM Card Designs

We have 11 Visa Debit Card designs to choose from.
Learn More ►

Existing Members

Our Visa Debit Card gives members who have a Checking Account with us, full debit card privileges.
Learn More ►

PEFCU Cards App

If you haven’t already signed up to get alerts on your mobile phone or email, what are you waiting for?

The PEFCU Cards App can tell you within seconds if your card is used in another country or if your payment has been declined.

More Information

Verified By Visa

Our fraud protection program is pretty awesome, but Verified by Visa goes even a step further, adding an extra layer of security at the point where you enter credit card information online.  This service helps prevent unauthorized online use before it happens by confirming your identity with an additional password.

When you shop at participating online stores, you’ll enter your Visa Credit Card Number, plus your unique Verified by Visa password. It’s that easy. And, your card information is secure!

Register today! It’s free and takes just a moment. Let Verified by Visa help protect you when you shop online.

Visa Checkout

Introducing a Better Way to Pay - Let's get Cracking -

Pay online the easier way with visa Checkout and your PEFCU Visa Debit and/or Credit Card.

A simple, speedy and safe new way to get through online checkout

  • Pay with a single login from any device
  • Guard your data behind multiple layers of security
  • Keep earning the card rewards you love

Enroll in Visa Checkout with your PEFCU Visa Debit and/or Credit Card today!

More Information

 

Enroll in Visa Checkout

ATM Cards

Our PEFCU ATM Card allows easy access to your accounts at any Presto! ATM, Pulse, or Plus ATM. Also, access your Checking Account at any Presto! POS (Point-of-Sale) terminal or at any Pulse POS terminal. This includes Pay at the Pump for gas purchases.

We now have several PEFCU "Isle of Service" ATMs located in select warehouses and at our Main Branch, in Lakeland, FL. These ATMs will only accept your Visa Debit Card or the PEFCU ATM Card.  The "Isle of Service" ATMs are FREE for all transactions you make and accept Cash or Check Deposits.

At all other ATMs you will receive 4 free* ATM withdrawals per month with either card. All merchant transactions (POS) are free, including cash back.

Visa Debit or PEFCU ATM Card Application

Card Controls

Time Out!  Control your cards with card controls.  Temporarily or permanently deactivate lost or stolen cards on the PEFCU app.

Digital Wallets

Make purchases almost anywhere.  Simply add your PEFCU Visa Debit and Visa Credit Card to your newest smart phone.  You'll be ready to shop anywhere digital wallets are accepted, simply tap and pay.  If you are at a Merchant that does not accept the digital card, simply insert your card and pay.

  • Add your PEFCU VISA credit and debit card to your digital wallet.  
  • Hold your eligible phone directly over the payment terminal and authorize it with the touch of your finger.
  • View your virtual cards

Fraud Alerts

In order to help mitigate harm to you and your account, we may contact you at any telephone number provided to us by you, including a wireless telephone number (i.e. cell phone number), to deliver to you messages related to suspected or actual fraudulent activity on your account, data security breaches or identity theft following a data breach, pending money transfers, or any other exigent messages permitted by applicable law.  These messages will be provided at no cost to you and will not contain any telemarketing, cross-marketing, solicitation, advertising, or debt collection message of any kind.  With regard to text messages, you will have an opportunity to opt-out of future text messages at the time of delivery of a message to you.  You may also withdraw consent to be contacted at your wireless telephone (including contacts by text message) at any time by written notice to us at P O Box 1000, Lakeland, FL 33802, by email to cardservices@pefcu.com, by telephone at 1-800-226-6673, ext. 6602 or by any other reasonable means.

International Transactions

Traveling or making an international purchase?  For security purposes, PEFCU blocks all International Transactions.  Whether you are traveling domestic or international, be sure to notify our Card Services Department by one of the following methods:

Home Banking Message

Mobile message via the PEFCU app

Email- cardservices@pefcu.com

Call- 800-226-6673, ext.  6602

Visa Account Updater (VAU)

VAU is an automatic account information updating service provided by VISA.  Your card is automatically enrolled in VAU when issued. When your card expires or is lost or stolen and a new or replacement card is issued, VISA may update relevant card information (card number and expiration date) with participating merchants with which you have an ongoing payment relationship, such as recurring payments or automatic billing.  The VAU service is provided for your convenience at no cost to you.  You may opt-out of the VAU service at any time by contacting us by mail at Publix Employees Federal Credit Union, P O Box 1000, Lakeland, FL 33802, or by email to cardservices@pefcu.com, by telephone at 1-800-226-6673, ext. 6602  You acknowledge and agree participation in VAU does not relieve you of your responsibility to ensure merchants have your correct information on file and your failure to keep your account information current may result in declined payments.  You acknowledge and agree further neither VISA nor we guarantees that your account updates will be received or recognized by merchants prior to any billing.

Dispute/Stop Payment Forms

Please fax, scan/email, or mail the Visa Credit or Debit Card Holder Dispute and/or Fraudulent Transaction Dispute Form(s) to:

Fax - 1-863-797-1396 Email - cardservices@pefcu.com

Mailing Address: Cardmember Dispute Services
PO BOX 636001
Highlands Ranch, CO 80163-6001

Visa Credit or Debit Card Non-Fraud Dispute Form
Visa Credit or Debit Card Fraudulent Transaction Form

Stop Payment Form On Recurring Charges

For Questions, call Toll Free 1-855-477-1129 

Visa Credit Card Authorized Signer Card Request

Please fax or scan/e-mail the PEFCU Visa Credit Card Authorized Signer Card Request to:

Fax- 863-797-1396  Email- cardservices@pefcu.com

Visa Credit Card Authorized Signer Card Request

Visa Credit Card Remove Authorized Signer Request

For Questions, call Toll Free 800-226-6673 ext. 6602

Frequently Asked  Questions

EMV, which stands for Europay, Mastercard & Visa, is a global standard for credit and debit payment cards using embedded microchips. The new PEFCU Visa Cards will have an embedded microchip that will allow you to pay at any US merchant that has EMV payment terminals and at all international merchants where chip cards are the standard. Plus, it will have improved security and protection against fraud.

The PEFCU Visa Credit & Debit cards will still have the magnetic stripe on the back. This will enable you to make purchases at terminals that do not have the EMV Technology yet.  You will need to swipe your card and sign a receipt for the purchase. 

Click here to see a brochure with All You Need to Know about Smart Cards & EMV Chip Technology

At terminals that have the EMV technology you will simply insert the chip end of your card at the checkout terminal with the chip facing up. Keep the card in the terminal and follow the prompts on the screen. Remove your card when prompted and take your receipt. 

You may still need to sign for your purchase. 

EMV chip cards contain an embedded microprocessor, a type of small computer. The microprocessor chip contains the information needed to use the card for payment, and is protected by various security features.

The magnetic stripes contain your payment information on the stripe and it never changes. All a thief has to do is lift that information to replicate your card. The EMV card nearly eliminates that possibility because the information for each transaction is uniquely encoded. So, it is much harder for a thief to pick up payment data to use again. 

The new PEFCU cards will be issued with the EMV micro-chip and the magnetic stripe until all US ATM's, Point-of-Sale (POS) Terminals, and Merchants have completed the adoption of the EMV micro-chip technology. 

We want to make it as easy as possible for you to manage your expenses.  Therefore we offer many different opportunities to make a payment to your PEFCU Visa..

  • You can set up automatic withdrawals from your PEFCU Account. 
  • Set up automatic withdrawals from a Deposit/Share Account at another Financial Institution. Simply ask us for a Recurring ACH Form then complete and return with a voided check. Or, you can make payments through another Financial Institution’s electronic Bill Pay system or PEFCU’s Bill Pay system. 
  • One-time ACH payments from another Financial Institution. There is an ACH fee of $7.95 per transaction.  
  • Debit funds directly from any Financial Institution using any Debit Card, Visa, MasterCard or Discover Credit Card. Simply call our Call Center at 1-800-226-6673.  There is a fee of $7.95 for each transaction.  
  • You can even make a payment by Money Gram. 
  • Mail in your payment.  Make your check or money order payable to PEFCU in U.S. funds. Write your credit union account number on the check or money order.

PEFCU-Visa
P.O. Box 1788
Lakeland, FL  33802-1788

For more information call our Call Center at 1-800-226-6673.


Disclosure:

  • Payments can only be made to a PEFCU Visa. 
  • Payments made after 4:00pm, weekends and holidays will be effective the next business day.
  • Payments will be effective only after the transaction has been validated.
  • Be aware of fees merchants may charge for Money Grams. 

Technology offers convenience, but it doesn’t replace common sense. These habits can keep you and your money safe while you’re using a Visa Credit Card, ATM, or Debit card.

  • Visa Credit Card - Report lost, stolen, or compromised cards immediately!  If you believe that your card has been lost, stolen, or compromised, call toll-free 1-855-477-1129. Help is available 24 hours a day 7 days a week. Examine your statements promptly to identify unauthorized transactions.
  • PEFCU ATM or Visa Debit Card - Report lost, stolen, or compromised cards immediately!  If you believe that your card has been lost, stolen, or compromised, call toll-free 1-800-226-6673 for Card Services, during the hours 8:00 am – 5:00 pm, Mon – Fri. Outside of these hours please report to C.A.T (Computerized Access by Telephone) toll-free 1-800-226-7611 or Home Banking.  Be sure to call Card Services the next Business Day to order a replacement card.  Examine your statements promptly to identify unauthorized transactions.
  • Protect your PIN (Personal Identification Number).  Choose a PIN that is unique. Use a number other than your birthday, Social Security number, or other obvious number.  Never write down your PIN in your checkbook or on your cards. It is best to memorize it.  Do not share your PIN or account number with anyone.  Never give your PIN over the phone.
  • Check out the environment as you approach the ATM.  Avoid facilities in dark or remote places.  Avoid free standing ATM machines on street corners.  If bystanders seem to be loitering rather than conducting business, go to another machine or come back later.  When using a drive-through ATM, keep all doors locked and all windows up, except for the driver’s window.
  • Be prepared to conduct your transaction when you approach the ATM.  Have your card ready and know what transaction or transactions you want to conduct.  Shield the screen and keypad with your body as you use the ATM to prevent others from seeing your PIN.  Remove your cash, receipt, and card after every transaction. Never leave receipts behind!
  • Pay attention to activity around the ATM as you leave.  Secure any cash you withdraw before leaving the machine.
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