We will never send an e-mail, text message, or make calls requesting account number, PIN or debit/credit card information. Never respond to a request for this information. If you would like more information or wish to report that you have been a victim of a scam, please call us at 1-800-226-6673 or e-mail us at: firstname.lastname@example.org. Also, you may file a complaint at www.ftc.gov, and visit the FTC’s Identity Theft web site at www.consumer.gov to learn how you can minimize the risk of damage from ID theft. If you have inadvertently given away personal or financial information, you may take steps to protect your identity now at www.antiphishing.org or call 1-877-ID-THEFT (1-877-438-4338).
The following alerts have been brought to our attention by members or the media:
Fraudulent email appears like it is coming from the Credit Union being sent to members and other Publix Associates
The email appears to be coming from the Credit Union - but we can assure you we did not send an e-mail to members with this information. Please do not click on any link and delete the e-mail immediately. f you have received this scam and accidentally given out your information, please contact the Credit Union during normal business hours at 1-800-226-6673.
IRS Warns of Phone Scam
Visa Debit Card Scam
We have received calls from members reporting they have received an email about their card being blocked. The email instructed them to call 1-201-743-8941 to enter in their card number. This is an automated response number and is a scam! Remember to never give out your Account Number, Visa Credit or Debit Card Numbers to anyone through an email or text message unless you initiate the action and are sure that it is a secure site.
BillFloat Calls to Members
We have received questions from some of our members regarding a company named BillFloat which offers to pay your bills, allowing you a float period. The enrollment process for this service asks for your online banking username and password. We strongly recommend that members do not give their online banking credentials to anyone. We are not affiliated with BillFloat and we cannot guarantee the security of your online banking credentials if you elect to give them to third-parties.
Fraudulent email sent to members - Visa Gift Card
The email notifies you that you won a $1,000 Visa Gift Card. It directs you to a site to enter personal information. This email is a scam, so please do not visit the site or give out any information. If you have received this scam and accidentally given out your information, please notify the EFT Card Services Dept. immediately at 1-800-226-6673. Please forward all suspicious emails to email@example.com
President Obama will pay your Utility Bills
A new scam claiming that President Obama will pay your utility bills through a new federal program has been reported by several U.S. utility companies and their customers.
Consumers have been contacted in person and through fliers, social media and text messages with claims that President Obama is providing credits or applying payments to utility bills.
To receive the money, scammers will ask for the consumer’s social security and bank routing numbers. In return, customers are given a phony bank routing number that will supposedly pay their utility bills.
To avoid this Scam and as a general rule:
Verified by Visa Scam
Click Here for More Information on Fraud & Security
At Publix Employees Federal Credit Union we're committed to maintaining a secure and user-friendly web site for our members. Our web site provides the maximum level of security to all our on-line members.
Is your personal financial information secure?
Yes. We restrict access to your personal financial information to only those employees who have a business need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your personal information.
How does Publix Employees Federal Credit Union collect information about you through its Internet web site(s) and what is done with that information?
Publix Employees Federal Credit Union considers your privacy and the confidentiality of your business with us to be paramount in the trust you place in us. When we do collect information about you it is to facilitate the relationship between you and us. We use two methods for collecting and using information:
Through online forms on the web site(s) from data you provide when requesting products, services, or information from Publix Employees Federal Credit Union. Some examples include loan applications, personal information updates, and Internet communications from you.
By using small client-side files that reside on your computer, called cookies, of which we use two types:
Session cookies that expire at the end of your browsing session. For the purposes of Publix Employees Federal Credit Union these are generally used by our online banking service to facilitate the internal processing of the transactions you conduct.
Persistent cookies that expire at a date determined by Publix Employees Federal Credit Union. These cookies are generally used to help us measure the effectiveness of our advertising campaigns and do not contain any personally identifiable or confidential information. They can also be used to help you personalize your experience on our web site(s) should we choose to offer such a service.
Under no circumstances can a web site other than those from the PEFCU.com domain read or interact with the cookies created by our domain and we do not share any data we may collect from cookie information that can be personally identifiable.
For more information about cookies and how they work visit:
Web Site Disclaimer
Anything that you see, hear, read, or download from this web site is made available to you in the spirit of sharing with the general public and as a service to Publix Employees Federal Credit Union members and other visitors to web sites under the charge of Publix Employees Federal Credit Union.
We work hard to ensure that all information presented is current, accurate, and useable, HOWEVER, this information should be construed only as a guideline, and is subject to change without notice.
Before using any information contained on the Publix Employees Federal Credit Union web site that you believe may be suspect, you should contact Publix Employees Federal Credit Union at firstname.lastname@example.org (or an equally appropriate source) to ask for authoritative information and guidance.
In addition, all software or other services that we directly provide for public use, or that is created by third parties under contract with us and is provided on our site, is offered with all terms, conditions, warranties and disclaimers listed above. Additionally, all information, products, and services are presented "as is."
All links or other connections to other Internet web sites or mention of other companies is solely for informational purposes to our members and should not be construed as an endorsement or relationship other than what is plainly stated where such a connection is made.
Please enjoy the rest of our site and see all that Publix Employees Federal has to offer you.
Patriot Act Notice
To assist the government fight against the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.
Tips to Protect Yourself From Cyber Scams
- Don’t respond to text messages or automated voice messages from unknown or blocked numbers on your mobile phone.
- Treat your mobile phone like you would your computer…don’t download anything unless you trust the source.
- When buying online, use a legitimate payment service and always use a credit card because charges can be disputed if
you don’t receive what you ordered or find unauthorized charges on your card.
- Check each seller’s rating and feedback along with the dates the feedback was posted. Be wary of a seller with a 100
percent positive feedback score, with a low number of feedback postings, or with all feedback posted around the same date.
- Don’t respond to unsolicited e-mails (or texts or phone calls, for that matter) requesting personal information, and
never click on links or attachments contained within unsolicited e-mails. If you want to go to a merchant’s website, type
their URL directly into your browser’s address bar.
Click here to view
The National Credit Union Administration (NCUA) is the federal agency that charters and supervises federal credit unions and insures savings in federal and most state-chartered credit unions across the country through the National Credit Union Share Insurance Fund (NCUSIF), a federal fund backed by the full faith and credit of the United States government. For more information on the NCUA, please visit their website at www.ncua.gov.