We will never send an e-mail, text message, or make calls requesting account number, PIN or debit/credit card information. Never respond to a request for this information. If you would like more information or wish to report that you have been a victim of a scam, please call us at 1-800-226-6673 or e-mail us at: email@example.com. Also, you may file a complaint at www.ftc.gov, and visit the FTC’s Identity Theft web site at www.consumer.gov to learn how you can minimize the risk of damage from ID theft. If you have inadvertently given away personal or financial information, you may take steps to protect your identity now at www.antiphishing.org or call 1-877-ID-THEFT (1-877-438-4338).
The following alerts have been brought to our attention by members or the media:
Home Banking Webb-It 24 does not prompt to update Java or "exit-survey"
VISA 911 - Scam
We received reports of scammers trying to convince members they are calling from Visa and they are asking for credit card or personal information. They may threaten to block your credit card if you do not verify your information with them.
These scammers set up their phone systems to show a legitimate business phone number, but the call is not really from that number or company. The scammers are using the VISA 911 toll-free number, 1-800-847-2911 and they are phishing for your credit card information. They do not really work for VISA.
Please be aware of this scam and know that VISA 911 will not call you asking for your personal information.
Mobile and Land Line Phone Phishing Scam
We have been made aware of a phone phishing scam using the National Credit Union Association (NCUA). The phone call is a recording that states your debit card has been blocked and press 1 to confirm, upon pressing 1 you are prompted to enter your debit card number. Please be advised this is a scam and do not respond to this voice mail message. However, if you have already responded and entered your Checkmate Visa Debit Card number, please log on Webb-it and block your card(s) immediately or call the CAT system at 1-800-226-7611 to block your cards.
New Scam – President Obama will pay your Utility Bills
A new scam claiming that President Obama will pay your utility bills through a new federal program has been reported by several U.S. utility companies and their customers.
Consumers have been contacted in person and through fliers, social media and text messages with claims that President Obama is providing credits or applying payments to utility bills.
To receive the money, scammers will ask for the consumer’s social security and bank routing numbers. In return, customers are given a phony bank routing number that will supposedly pay their utility bills.
To avoid this Scam and as a general rule:
- PEFCU please call us immediately at XXXX regarding restrictions placed on your account.
At Publix Employees Federal Credit Union we're committed to maintaining a secure and user-friendly web site for our members. Our web site provides the maximum level of security to all our on-line members.
Is your personal financial information secure?
Yes. We restrict access to your personal financial information to only those employees who have a business need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your personal information.
How does Publix Employees Federal Credit Union collect information about you through its Internet web site(s) and what is done with that information?
Publix Employees Federal Credit Union considers your privacy and the confidentiality of your business with us to be paramount in the trust you place in us. When we do collect information about you it is to facilitate the relationship between you and us. We use two methods for collecting and using information:
Through online forms on the web site(s) from data you provide when requesting products, services, or information from Publix Employees Federal Credit Union. Some examples include loan applications, personal information updates, and Internet communications from you.
By using small client-side files that reside on your computer, called cookies, of which we use two types:
Session cookies that expire at the end of your browsing session. For the purposes of Publix Employees Federal Credit Union these are generally used by our online banking service to facilitate the internal processing of the transactions you conduct.
Persistent cookies that expire at a date determined by Publix Employees Federal Credit Union. These cookies are generally used to help us measure the effectiveness of our advertising campaigns and do not contain any personally identifiable or confidential information. They can also be used to help you personalize your experience on our web site(s) should we choose to offer such a service.
Under no circumstances can a web site other than those from the PEFCU.com domain read or interact with the cookies created by our domain and we do not share any data we may collect from cookie information that can be personally identifiable.
For more information about cookies and how they work visit:
Web Site Disclaimer
Anything that you see, hear, read, or download from this web site is made available to you in the spirit of sharing with the general public and as a service to Publix Employees Federal Credit Union members and other visitors to web sites under the charge of Publix Employees Federal Credit Union.
We work hard to ensure that all information presented is current, accurate, and useable, HOWEVER, this information should be construed only as a guideline, and is subject to change without notice.
Before using any information contained on the Publix Employees Federal Credit Union web site that you believe may be suspect, you should contact Publix Employees Federal Credit Union at firstname.lastname@example.org (or an equally appropriate source) to ask for authoritative information and guidance.
In addition, all software or other services that we directly provide for public use, or that is created by third parties under contract with us and is provided on our site, is offered with all terms, conditions, warranties and disclaimers listed above. Additionally, all information, products, and services are presented "as is."
All links or other connections to other Internet web sites or mention of other companies is solely for informational purposes to our members and should not be construed as an endorsement or relationship other than what is plainly stated where such a connection is made.
Please enjoy the rest of our site and see all that Publix Employees Federal has to offer you.
Patriot Act Notice
To assist the government fight against the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.
Tips to Protect Yourself From Cyber Scams
- Don’t respond to text messages or automated voice messages from unknown or blocked numbers on your mobile phone.
- Treat your mobile phone like you would your computer…don’t download anything unless you trust the source.
- When buying online, use a legitimate payment service and always use a credit card because charges can be disputed if
you don’t receive what you ordered or find unauthorized charges on your card.
- Check each seller’s rating and feedback along with the dates the feedback was posted. Be wary of a seller with a 100
percent positive feedback score, with a low number of feedback postings, or with all feedback posted around the same date.
- Don’t respond to unsolicited e-mails (or texts or phone calls, for that matter) requesting personal information, and
never click on links or attachments contained within unsolicited e-mails. If you want to go to a merchant’s website, type
their URL directly into your browser’s address bar.
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The National Credit Union Administration (NCUA) is the federal agency that charters and supervises federal credit unions and insures savings in federal and most state-chartered credit unions across the country through the National Credit Union Share Insurance Fund (NCUSIF), a federal fund backed by the full faith and credit of the United States government. For more information on the NCUA, please visit their website at www.ncua.gov.