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Identity Theft Brochure
Fraud Alerts

We will never send an e-mail, text message, or make calls requesting account number, PIN or debit/credit card information. Never respond to a request for this information. If you would like more information or wish to report that you have been a victim of a scam, please call us at 1-800-226-6673 or e-mail us at: security@pefcu.com. Also, you may file a complaint at www.ftc.gov, and visit the FTC’s Identity Theft web site at www.consumer.gov to learn how you can minimize the risk of damage from ID theft. If you have inadvertently given away personal or financial information, you may take steps to protect your identity now at www.antiphishing.org or call 1-877-ID-THEFT (1-877-438-4338).

The following alerts have been brought to our attention by members or the media:

Fraudulent email appears like it is coming from the Credit Union being sent to members and other Publix Associates

The email appears to be coming from the Credit Union - but we can assure you we did not send an e-mail to members with this information.  Please do not click on any link and delete the e-mail immediately.  f you have received this scam and accidentally given out your information, please contact the Credit Union during normal business hours at 1-800-226-6673.

Below is a sample of the email being sent:
 
Subject line states Tax Fraud

We are writing to inform you of a possible tax filing in your name important to verify the tax return (click link) if no response in 48 hours a refund will be deposited to the account listed on the return. 
 
Home Banking Webb-It 24 does not prompt to update Java or "exit-survey"
 
We have received reports from some members stating that while logging into Home Banking, they are receiving prompts to update Java or are being prompted to complete an “exit-survey” once they have ended their Home Banking session, and then asked to update Java. This is not a function of Home Banking.
 
Home Banking will never prompt you to update your Java or prompt you to complete a survey of any kind. If you experience any of the above issues, we recommend that you scan your PC for potential malware. If malware is detected or suspected on your computer, consult with a computer security specialist to remove malicious malware.

IRS Warns of Phone Scam

The IRS is warning the public about a phone scam that targets people across the nation, including recent immigrants. Callers claiming to be from the IRS tell intended victims they owe taxes and must pay using a pre-paid debit card or wire transfer. The scammers threaten those who refuse to pay with arrest, deportation or loss of a business or driver’s license.
The callers who commit this fraud often:
 
  •         Use common names and fake IRS badge numbers.
  •         Know the last four digits of the victim’s Social Security number.
  •         Make caller ID appear as if the IRS is calling.
  •         Send bogus IRS emails to support their scam.
  •         Call a second time claiming to be the police or DMV, and caller ID again supports their claim.
The truth is the IRS usually first contacts people by mail – not by phone – about unpaid taxes. And the IRS won’t ask for payment using a pre-paid debit card or wire transfer. The agency also won’t ask for a credit card number over the phone.
 
If you get a call from someone claiming to be with the IRS asking for a payment, here’s what to do:
 
  •     If you owe federal taxes, or think you might owe taxes, hang up and call the IRS at 800-829-1040. IRS workers can help you with your payment questions.
  •     If you don’t owe taxes, call and report the incident to the Treasury Inspector General for Tax Administration at 800-366-4484.
  •     You can also file a complaint with the Federal Trade Commission at FTC.gov. Add "IRS Telephone Scam" to the comments in your complaint.
Be alert for phone and email scams that use the IRS name. The IRS will never request personal or financial information by email, texting or any social media. You should forward scam emails to phishing@irs.gov. Don’t open any attachments or click on any links in those emails.
 
Read more about tax scams on the genuine IRS website, IRS.gov.

Visa Debit Card Scam

We have received calls from members reporting they have received an email about their card being blocked. The email instructed them to call 1-201-743-8941 to enter in their card number. This is an automated response number and is a scam!  Remember to never give out your Account Number, Visa Credit or Debit Card Numbers to anyone through an email or text message unless you initiate the action and are sure that it is a secure site. 

BillFloat Calls to Members

We have received questions from some of our members regarding a company named BillFloat which offers to pay your bills, allowing you a float period. The enrollment process for this service asks for your online banking username and password. We strongly recommend that members do not give their online banking credentials to anyone. We are not affiliated with BillFloat and we cannot guarantee the security of your online banking credentials if you elect to give them to third-parties. 

Fraudulent email sent to members - Visa Gift Card

The email notifies you that you won a $1,000 Visa Gift Card. It directs you to a site to enter personal information. This email is a scam, so please do not visit the site or give out any information. If you have received this scam and accidentally given out your information, please notify the EFT Card Services Dept. immediately at 1-800-226-6673. Please forward all suspicious emails to abuse@pefcu.com

Below is a sample of the email being sent:
 
Dear Member,

On behalf of Publix Employees Federal Credit Union (pefcu) you have been issued a $1,000 Visa Gift Card free of charge.

Card type: Visa Gift Card
Issued to: Member name
Issuing branch:  Florida
Valid until: 08/2015

Please use the following website to claim your card and have it shipped to the address of your choosing:

Go to: www rewards2012 com

Note that claims must be made within 48 hours from this email being sent, or the above link will become invalid.

Sincerely, Rachel
Customer Service
Employee Benefits Center, LLC

President Obama will pay your Utility Bills

A new scam claiming that President Obama will pay your utility bills through a new federal program has been reported by several U.S. utility companies and their customers.
Consumers have been contacted in person and through fliers, social media and text messages with claims that President Obama is providing credits or applying payments to utility bills.
 
To receive the money, scammers will ask for the consumer’s social security and bank routing numbers. In return, customers are given a phony bank routing number that will supposedly pay their utility bills.
 
To avoid this Scam and as a general rule: 

- Never provide your social security number, credit card number or banking information to anyone requesting it over the phone or at your home unless you initiated the contact and feel confident with whom you are speaking.
- If you receive a call claiming to be your utility company and feel pressured for immediate payment or personal information, hang up the phone and call the customer service number on your utility bill.
- Never allow anyone into your home to check electrical wiring, natural gas pipes or appliances unless you have scheduled an appointment or have reported a utility problem.  Also, ask utility employees for proper identification.
- Always think safety first. Do not give in to high pressure tactics over the phone for information or in person to get into your home.

Fraudulent Email

It has come to our attention that an unknown person or persons have been sending emails claiming to be offering free Visa Gift Cards and/or other free gifts on behalf of Publix Employees Federal Credit Union (PEFCU). These emails are false and are not being sent by PEFCU.
 
An example of one of the emails is described below:
 
Subject: Your Name, a thank you from Publix Employees Federal Credit Union (pefcu)
Message Body:
 
Dear Your Name,
 
On behalf of Publix Employees Federal Credit Union (pefcu) you have been issued a $1,000 Visa Gift Card free of charge.
 
Card type: Visa Gift Card
Issued to: Your Name
Issuing branch: Branch Location May Vary
Valid until: 08/2015
 
Please use the following website to claim your card and have it shipped to the address of your choosing:
Go to: url of the malicious website.
 
Note that claims must be made within 48 hours from this email being sent, or the above link will become invalid.
 
Sincerely,
Rachel - Customer Service
Employee Benefits Center, LLC.
 
If you receive this or a similar email message, do not click the embedded URL link within the message body and delete the email immediately.
 

Verified by Visa Scam

We have been informed that a fraudulent text message, email, or call is being made to members from a phony "Verified by Visa" voice attendant asking for your Debit Card number. This is a scam, so please do not give any information or return this type of call. PEFCU or our Fraud Protection Services will never need you to provide your Debit Card, Visa Credit Card, or Account Information to us over the phone, by email, or by text message. We have your information on file so we would not need you to give this type of information to anyone. If you have received this scam and accidentally given your information to anyone over the phone or email, please notify the EFT Card Services Dept. immediately at 1-800-226-6673. 
 
 

Click Here for More Information on Fraud & Security

 
Web Site Security
Phishing Brochure
Preventing and Responding to Identity Theft (ID Theft)
E-Mail and Phone Scam Warnings
EHL
NCUA

The National Credit Union Administration (NCUA) is the federal agency that charters and supervises federal credit unions and insures savings in federal and most state-chartered credit unions across the country through the National Credit Union Share Insurance Fund (NCUSIF), a federal fund backed by the full faith and credit of the United States government. For more information on the NCUA, please visit their website at www.ncua.gov.